Cancellation Policy
Last updated February 19, 2023
Thank you for booking on Class VIP Transfers. We appreciate that you like our VIP transportation services. We want you to have an incredible trip in Los Cabos and a pleasant experience that you can share back home. We remind you that when you make the reservation on our website, email, you are accepting Class VIP Transfers Terms and Conditions.
Cancellation due to situations out of control
We are flexible and understand that unexpected situations may arise due to an emergency, bad weather, flight cancellation, or other out of control situations. In these cases, we can help you change the date and time of your service at no additional cost. Contact Class VIP Transfers to make the change with your new travel itinerary.
Cancellation due to no show
At Class VIP Transfers we understand that sometimes unforeseen events may arise that prevent you from arriving on time to your VIP transport service. We invite you to review the following terms related to the no show.
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If your VIP transportation service is for Los Cabos International Airport (SJD), our driver will wait for you up to one hour after the plane lands.
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In case you have reserved the VIP transportation service to a hotel, restaurant or other place, you have 15 minutes of tolerance to arrive with our driver at the agreed point.
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If you think you can't make it on time, please contact Class VIP Transfers as soon as possible to adjust your service.
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Keep in mind, if you do not show up at the agreed place and notify Class VIP Transfers, it will be considered a no show and you will have to pay the full cost of the service. See Cancellation Fee.
Service cancellation
We customize our VIP transportation service according to the needs of your trip in Los Cabos, so you can enjoy a unique and exclusive experience. If you still want to continue with the cancellation, you must do so by email, consider the following:
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Full refund, canceling 96 hours before the service.
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You will receive a 50% refund, when canceling 72 hours before the service. See Cancellation Fee.
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It does not apply for a refund when canceling 48 hours before or on the same day of your service. See Cancellation Fee.
Cancellation Fee
We know, this charge may be unfair. It is important to know that when you book on Class VIP Transfers, we ensure the availability of an exclusive vehicle and driver for you, in addition to the expenses incurred to make your trip unforgettable. However, we must pay for gasoline, suppliers, drinks, highway and everything you requested to make your trip perfect for you.
Refund
The refund starts immediately after you cancel your service. The time it takes for the refund depends on your original payment method. PayPal makes refunds immediately or it can take up to 24 hours. Refunds by credit or debit card, the issuing bank is the one who decides how long the process will take. Contact the card issuing bank if you have questions.